Privacy Policy
Privacy Policy
Last updated: 6 November 2026
At The FlourishWell Collective, your privacy matters. This Privacy Policy explains how I collect, use, store and protect your personal information when you visit my website, contact me, enquire about my services, book a consultation, purchase a product, participate in coaching or attend one of my retreats.
Please read this policy carefully to understand how your personal information is handled.
1. Who I am
The FlourishWell Collective is a UK-based coaching and wellness business owned and operated by Shanel Nwosu, a sole trader.
For the purposes of UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, I am the data controller responsible for the personal information collected and processed through my business.
Business owner and data controller: Shanel Nwosu
Business name: The FlourishWell Collective
Business structure: Sole trader
Email: admin@flourishwellretreats.uk
Website: https://theflourishwellcollective.co.uk
If you have any questions about this Privacy Policy or how your information is handled, you can contact me using the email address above.
2. Personal information I collect
Depending on how you interact with The FlourishWell Collective, I may collect the following information.
Personal and contact information
Your name and surname.
Email address.
Telephone number.
Address or general location, where required for bookings or services.
Enquiry and booking information
Information you provide through my website enquiry forms.
Details of the coaching services, retreats or products you are interested in.
Information provided when arranging a consultation through Calendly.
Booking preferences and correspondence.
Coaching and wellness information
If you participate in coaching or attend a retreat, you may choose to share information such as:
Personal goals, challenges and experiences.
Information about your routines, lifestyle and wellbeing.
ADHD-related information.
Health conditions, accessibility requirements or dietary requirements where relevant.
Other information you voluntarily share to help me understand your needs and provide an appropriate service.
Some of this information may be considered special category personal data under UK GDPR, particularly information relating to your health.
You are not required to provide sensitive information unless it is relevant to the service you are requesting. Where I need to process special category information, I will identify the appropriate lawful basis and additional legal condition.
Payment information
Payment confirmations and transaction details.
Purchase history.
Details of services or products purchased.
Billing information where required.
Payments are processed through Stripe. I do not intend to collect or store your full payment card details myself.
Website and technical information
When you visit my website, I may collect technical and usage information through Squarespace Analytics, such as:
Website visits and page views.
Traffic sources.
General website usage and performance information.
Browser and device information, where made available.
3. How I collect your information
I may collect personal information when you:
Complete an enquiry form on my website.
Contact me by email or other communication channels.
Book a consultation through Calendly.
Purchase coaching, a retreat or a digital product.
Provide information during coaching or retreat registration.
Subscribe to my marketing newsletter.
Visit my website, where information may be collected through Squarespace Analytics, subject to applicable cookie settings and consent requirements.
I may also receive limited information from service providers involved in processing bookings or payments.
4. How I use your information
I use your personal information only where there is an appropriate lawful basis to do so.
Your information may be used to:
Respond to enquiries and provide information about my services.
Arrange and manage consultations through Calendly.
Deliver coaching sessions and manage your coaching relationship.
Organise retreat bookings, accommodation, activities, dietary requirements and accessibility arrangements.
Process payments, purchases and refunds.
Provide access to purchased digital products.
Send newsletters and marketing updates where legally permitted.
Monitor website performance and improve the visitor experience.
Maintain business records and meet legal, accounting and regulatory obligations.
5. Lawful basis for processing your information
Under UK GDPR, I must have a lawful basis for processing your personal information.
Depending on the circumstances, I may rely on the following:
Contractual necessity
Where processing is necessary to take steps at your request before entering into a contract or to fulfil a contract with you. This includes managing coaching arrangements, retreat bookings, purchases and payments.
Legitimate interests
Where processing is necessary for my legitimate business interests, provided those interests do not override your rights and freedoms. This may include responding to general enquiries, maintaining business records, improving services and managing business operations.
Consent
Where you have given permission for your information to be used for a specific purpose. This includes email marketing where consent is required and certain optional information you choose to provide.
You can withdraw your consent at any time.
Legal obligation
Where I need to process information to comply with legal requirements, including tax, accounting and other applicable obligations.
Special category information
Some information you share may be considered special category personal data under UK GDPR. This may include information about ADHD, disability, health conditions, wellbeing or health-related requirements.
Where I process special category information, I must identify both an Article 6 lawful basis and an additional Article 9 condition under UK GDPR.
Where appropriate, this may be your explicit consent. I will explain what information is needed, why it is needed and how it will be used.
You may withdraw consent where consent is the basis for processing. However, doing so may affect my ability to provide certain aspects of a service if the information is necessary for that service.
6. Marketing and newsletters
I may send newsletters, business updates and information about upcoming retreats, coaching services, digital products, events and other updates from The FlourishWell Collective.
I will only send marketing emails where I have the appropriate permission or am otherwise legally entitled to do so.
You can unsubscribe at any time by clicking the unsubscribe link included in my marketing emails or by contacting:
Unsubscribing from marketing communications will not affect essential communications relating to a service or purchase you have made.
I do not sell your personal information to third parties for their own marketing purposes.
7. Payments through Stripe
I use Stripe to process payments for my services and products.
When you make a purchase, relevant information may be shared with Stripe so that your payment can be processed and verified. This may include your name, email address, billing information, transaction details and payment information.
Payment card details are handled by Stripe in accordance with its own privacy and security practices. I do not intend to store your full payment card details.
You can read more about how Stripe handles personal information here:
8. Booking consultations through Calendly
I use Calendly to allow prospective and existing clients to arrange consultations and appointments.
When you book through Calendly, information such as your name, email address, appointment details and any information you choose to provide in booking questions may be collected and processed.
I use this information to arrange appointments, communicate with you and manage my services.
Calendly has its own privacy policy, which you can read here:
9. Website enquiry forms
My website includes enquiry forms that allow visitors to request further information about my services, including coaching and retreats.
Information submitted through these forms may include your name, email address, contact details and anything you choose to include in your message.
I use this information to respond to your enquiry, provide relevant information and discuss the next steps where appropriate.
Please avoid including sensitive health information in a general enquiry form unless it is specifically requested and you understand why it is needed.
10. Website analytics and cookies
My website is hosted through Squarespace.
I use Squarespace Analytics only to understand how visitors use my website and monitor its performance. This may provide information such as visitor numbers, page views, traffic sources and general website usage.
I do not currently use Google Analytics or other third-party analytics platforms as part of my stated analytics setup.
My website may use cookies and similar technologies to support essential website functions and, depending on your settings, analytics.
Where consent is required for non-essential cookies or similar technologies, I will request your permission before using them. You should be able to change your cookie preferences where the website's consent controls provide this option.
For further information, please refer to my Cookie Policy, if available.
11. Who I share your information with
I may share relevant personal information with trusted service providers where necessary to operate my business and provide my services.
These may include:
Squarespace: Website hosting, enquiry forms and website analytics.
Stripe: Payment processing.
Calendly: Consultation and appointment scheduling.
Professional advisers: Such as accountants or legal advisers where necessary.
Retreat service providers: Such as accommodation providers, practitioners, transport providers and other suppliers where sharing information is necessary to organise a retreat or deliver a service.
I only share information that is relevant and necessary for the purpose concerned.
Where a supplier processes personal information on my behalf, I take appropriate steps to ensure that suitable data protection arrangements are in place.
I do not sell, rent or trade your personal information.
12. International transfers
Some of the service providers I use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, I will take appropriate steps to ensure that the transfer complies with applicable data protection legislation.
This may include relying on an applicable adequacy regulation or decision, or using approved contractual safeguards such as the UK International Data Transfer Agreement or UK Addendum, where required.
You can contact me at admin@flourishwellretreats.uk if you would like further information about the safeguards relevant to a particular transfer.
13. How long I keep your information
I only retain personal information for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting and reporting requirements.
My intended retention approach is:
General enquiries: Normally up to 12 months after the last meaningful contact if no service is purchased.
Coaching records: For the duration of the coaching relationship and for a limited period afterwards where necessary for service administration, professional records or resolving disputes. Sensitive coaching notes should be reviewed separately and retained only for as long as justified.
Retreat booking information: For as long as necessary to administer the retreat, manage related matters and meet applicable legal obligations.
Financial and transaction records: For the period required by applicable tax and accounting legislation.
Newsletter subscriptions: Until you unsubscribe or withdraw consent, with limited suppression information retained where necessary to respect your preference not to receive further marketing.
Website analytics: According to the relevant Squarespace settings and retention arrangements.
When information is no longer required, I will securely delete it or anonymise it where appropriate.
14. How I protect your information
I take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include secure service providers, restricted access to business information and appropriate account security practices.
However, no method of transmitting or storing information online is completely secure. While I take reasonable steps to protect your information, I cannot guarantee absolute security.
15. Your data protection rights
Under UK data protection law, you may have the right to:
Access: Request a copy of the personal information I hold about you.
Rectification: Ask me to correct inaccurate or incomplete information.
Erasure: Ask me to delete your personal information in certain circumstances.
Restriction: Ask me to restrict how I use your information in certain circumstances.
Data portability: Request certain information in a commonly used, machine-readable format where the right applies.
Object: Object to certain types of processing, including processing based on legitimate interests.
Withdraw consent: Withdraw consent at any time where I rely on consent to process your information.
These rights are subject to certain legal conditions and exemptions.
To exercise any of these rights, please contact:
I may need to verify your identity before responding to your request.
You also have the right to complain to the UK Information Commissioner's Office (ICO) if you are concerned about how your personal information is handled.
ICO website: https://ico.org.uk
ICO helpline: 0303 123 1113
I would appreciate the opportunity to address your concerns first, but you are entitled to contact the ICO directly.
16. Third-party websites
My website may contain links to external websites or services. These websites operate independently and have their own privacy policies and data protection practices.
I am not responsible for the privacy practices or content of external websites. I encourage you to read their privacy policies before submitting personal information.
17. Children's privacy
My services are intended for adults. I do not knowingly collect personal information from children under the age of 18 through my website or services.
If I become aware that I have collected personal information from a child without an appropriate lawful basis, I will take reasonable steps to address the matter.
18. Changes to this Privacy Policy
I may update this Privacy Policy from time to time to reflect changes in my business, services, technology or legal obligations.
Any updates will be published on this page, with the revised date shown at the top.
I encourage you to review this policy periodically.
19. Contact me
If you have any questions about this Privacy Policy, how your personal information is processed or wish to exercise your data protection rights, please contact me:
Shanel Nwosu
The FlourishWell Collective
Email: admin@flourishwellretreats.uk
Website: https://theflourishwellcollective.co.uk